Business Performance Management

——   Created by Ross Maynard

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Course
32
Lessons
2h 10m
Lesson time
all
Skill levels
$19.97
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More about this course

Business Performance Management is the approach that an organisation uses to guide its activities towards established goals.

The organisation's Mission defines its purpose, and its strategy lays out the plan for achieving those goals.Business Performance Management is about setting the performance measures to gauge progress towards the goals;analysing and presenting performance data; and planning actions necessary to keep the organisation on track towards its goals these are the topics covered in this course.

The course is divided into four parts:

Part 1: Concepts in Managing Business Performance

Part 2: Models of BusinessPerformance Management

Part 3: Measuring, Managing and Improving Business Performance

Part 4: The Business Performance Management Exercise

The key topics covered in this course include:

  1. A brief history of Business Performance Management
  2. Principles of Business Performance Management
  3. Models of Business Performance Management
  4. Critical Success Factors and Performance Measures
  5. From Organisational Measures to Operational Metrics
  6. Analysing Performance Data
  7. Improving Business Performance

32 Lessons

0:01:42
Welcome
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0:03:05
Part 1 Introduction and Agenda
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0:05:20
Concepts in Business Performance Management
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0:08:10
The Purpose of Management
0:03:33
Exercise: Mission and Objectives
0:01:22
Part 1 Project
0:01:37
Part 2 Introduction and Agenda
0:05:12
Management by Objectives
0:02:51
The Performance Pyramid
0:04:43
The Balanced Scorecard
0:08:30
The Lean Philosophy
0:08:23
Benefits Realization
0:00:53
Part 2 Project
0:08:24
Test Your Knowledge 1
0:06:47
Part 3 Measuring Managing and Improving Business Performance
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Enroll in this course for $19.97
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Class benefits

24/7 streaming access
30 day money-back guarantee
Teacher Q&A
2h 10m of video content
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About the instructor

I am a Fellow of the Chartered Institute of Management Accountants specialising in process improvement. I have nearly 30 years experience in consultancy, facilitation and training. I have published numerous online courses on process improvement, performance measurement, KPIs, problem solving and more.


I live in Scotland with my wife, daughter …

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