US $19.97

Business Performance Management

——   Created by Ross Maynard

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2h 10m
Lesson time
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More about this course

Business Performance Management is the approach that an organisation uses to guide its activities towards established goals.

The organisation's Mission defines its purpose, and its strategy lays out the plan for achieving those goals.Business Performance Management is about setting the performance measures to gauge progress towards the goals;analysing and presenting performance data; and planning actions necessary to keep the organisation on track towards its goals these are the topics covered in this course.

The course is divided into four parts:

Part 1: Concepts in Managing Business Performance

Part 2: Models of BusinessPerformance Management

Part 3: Measuring, Managing and Improving Business Performance

Part 4: The Business Performance Management Exercise

The key topics covered in this course include:

  1. A brief history of Business Performance Management
  2. Principles of Business Performance Management
  3. Models of Business Performance Management
  4. Critical Success Factors and Performance Measures
  5. From Organisational Measures to Operational Metrics
  6. Analysing Performance Data
  7. Improving Business Performance

32 Lessons

2 mins
free preview
4 mins
Part 1 Introduction and Agenda
free preview
6 mins
Concepts in Business Performance Management
free preview
9 mins
The Purpose of Management
4 mins
Exercise: Mission and Objectives
2 mins
Part 1 Project
2 mins
Part 2 Introduction and Agenda
6 mins
Management by Objectives
3 mins
The Performance Pyramid
5 mins
The Balanced Scorecard
9 mins
The Lean Philosophy
9 mins
Benefits Realization
1 min
Part 2 Project
9 mins
Test Your Knowledge 1
7 mins
Part 3 Measuring Managing and Improving Business Performance
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About the instructor

Ross Maynard
Ross Maynard
  • 2 reviews
  • 24 courses

I am a Fellow of the Chartered Institute of Management Accountants specialising in process improvement. I have nearly 30 years experience in consultancy, facilitation and …

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Class benefits

  • Certificate of Completion
  • 30 day satisfaction guarantee
  • 24/7 streaming access
  • Direct teacher access
  • 2h 10m of on-demand video
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