Business Performance Management

Business Performance Management is the approach that an organisation uses to guide its activities towards established goals.

The organisation's Mission defines its purpose, and its strategy lays out the plan for achieving those goals.Business Performance Management is about setting the performance measures to gauge progress towards the goals;analysing and presenting performance data; and planning actions necessary to keep the organisation on track towards its goals these are the topics covered in this course.

The course is divided into four parts:

Part 1: Concepts in Managing Business Performance

Part 2: Models of BusinessPerformance Management

Part 3: Measuring, Managing and Improving Business Performance

Part 4: The Business Performance Management Exercise

The key topics covered in this course include:

1. A brief history of Business Performance Management
2. Principles of Business Performance Management
3. Models of Business Performance Management
4. Critical Success Factors and Performance Measures
5. From Organisational Measures to Operational Metrics
6. Analysing Performance Data
7. Improving Business Performance