Conflict Management at Work: Real World Strategies & Tools

——   Created by Mike Clayton

A Practical Introduction to Workplace Conflict Management for Managers and Supervisors

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Course
22
Lessons
1h 26m
Lesson time
all
Skill levels

More about this course

Conflict is an inevitable part of working life. And it's not always bad.

But, often, it is. It can be stressful, harm productivity, spoil working relationships, and lead to damaging behaviors.

And, if you have any level of responsibility as a team leader, supervisor, or manager, fixing it may well be down to you.

As a manager or a leader, conflict management is a part of your job!

So you need the tools to deal with conflict at work.

And this course will give you them.

More than that, you'll learn how and why conflict arises, and how to minimize it before it takes hold.

Here are the main conflict management topics you'll cover:

  • The sources of conflict
  • How to listen
  • The effect of personalities on conflict
  • The ways people resist imposed ideas
  • The signs and stages of conflict escalation
  • The steps for de-escalating conflict
  • Strategies for resolving conflict
  • Five ways to handle conflict 
  • How to recover a broken (workplace) relationship

Ongoing Project: Your Conflict Log

During the course, your project will be to keep and share aspects of your Conflict Log. You will create a record of your observations, successes, and struggles. Other students and your tutor will support you, endorse your successes, and help you with your questions. 

Prior Experience

The only prior experience you need is daily life. If you’ve been a hermit or in long-term peaceful coexistence with all your fellow human beings, you won’t need this course.

 However, the people who may find this most valuable are those who experience conflict in the workplace, and especially those in supervisory or management roles. 

Your Tutor

Your tutor is Dr. Mike Clayton. As a senior manager at international consulting firm, Deloitte, Mike had to deal with conflict among staff, and with clients, and even among clients. But more important, as a senior representative of his firm and a program leader, he needed to avoid escalation of conflict.

Now, as a trainer and facilitator, he has been applying what he learned and teaching it to others. This course represents 15 years' experience of what tools students find most helpful, and 25 years experience in business, managing conflicts large and small.

We have you covered

However, it's not all been plain sailing. Three times in 25 years, Mike has had to use his own 'Breakdown Routine' to the breakdown of a professional relationship. Three times it worked. And managers and leaders he has coached have used it with equal success.

So, you see, we have you covered. This course will give you the tools to:

  • Prevent conflict
  • Reduce and reverse its escalation
  • Handle full blown conflict
  • and... recover from the effects of a conflict-induced relationship breakdown.

Your Unconditional, No-questions, 30-Day Guarantee

The best way to assess how valid this material is in you culture is to try it out. I am so confident that this course will change your life that I offer you an unconditional, no questions asked, full 30 day money-back-in-full guarantee. If you don't think this will give you the tools to do more with your time, then just ask for your money back.

And What if you have questions?

I will be on hand to answer your questions if you get stuck, puzzled, or just want to know more. As a professional trainer, this is what I do, and I promise to respond within 24 hours of your question arriving with me from Arbington.

Enroll Now

Enroll for this course now, so you can start to regain control of your life straight away.

22 Lessons

0:02:55
Welcome To the Course
free preview
0:03:07
What Are Conflict and Conflict Management
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0:03:13
The Rational and Irrational Sources Of Conflict
0:03:56
The Effects Of Respect Of Conflict
0:04:50
How to Use Respect to Help Resolve Conflict
0:05:17
How Communication Works
0:04:47
How we Listen: The Four Listening Levels
0:04:25
How to Listen Well
0:02:11
How Personality Types Conflict
0:04:25
How Specific Personalities Clash at Work
0:02:01
How to Avoid Personality Clash
0:01:41
Resistance: It's Not Conflict... yet.
0:06:45
The Onion Model of Resistance
0:02:43
The Signs of Conflict Escalation
0:05:42
The Strategies for Handling Conflict
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Class benefits

  • Certificate of Completion
  • 30 day satisfaction guarantee
  • 24/7 streaming access
  • Direct teacher access
  • 1h 26m of on-demand video
  • 6 downloadable files
  • Have a coupon?

About the instructor

Dr Mike Clayton is a business trainer, author and speaker. Since 2002, he has been helping professionals, managers and leaders to excel in their roles with management, leadership, and personal effectiveness training. Mike has written over a dozen books for major publishers like Wiley, Macmillan and Pearson, including: Powerhouse, How to …

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