Crisis Communication and Management

Crisis is unexpected and unforeseen events. this is different from risk. its appearance is unknown and can create devastating impact. the impact last for a very very long period. Crisis management and crisis management planning can protect organizations against complete failure if (when) a catastrophic Crisis occurs.

Companies have lost Billions of Dollars due to lack of awareness and training on crisis management and crisis communication.

Cost of poor communication is approx. $37 Billion...

Source: Provokemedia

1. Do you have a crisis plan?
2. Do you have a message and communication team and channel ready?
3. Do you have a company spokesperson?
4. Do you have a plan to communicate with the stake holders, media, external agencies?
5. Do you have a social media response team?
6. Do you have a road map for response time?
7. Do you know how to communicate in crisis?
8. Do you have a sop and a flexible sop?
9. Do you have the checklist for crisis management?

Do you have answers to these tough questions?  If no, Then probably this is for you.

What you'll learn:

• What is a Crisis?
• Case Studies of Crisis & Lesson Learned
• Are you prepared to deal with crisis?
• Different Types of Emotions
• Classification of Crisis
• The 6 Essence of Crisis
• Crisis Cycle Identification
• How do you identify (Crisis)?
• Disaster management 
• Crisis Management
• Is Crisis Management Plan necessary?
• Key Questions on Crisis
• Steps in Crisis Management
• The 5 Foundations of Crisis Management ‘MBA RL’
• 23 Do’s and Don’ts: Response to Crisis
• Crisis Team Formation
• Crisis Management Plan (template)
• Key Factors of Crisis Management
• Emergency Checklist & Drill
• Crisis Communication
• 5 C’s of Crisis Communication
• Stages of Crisis Communication
• 10 Rules for Crisis Communication
• Social Media Crisis Response Plan
• Communication on Social Media
• Handel Difficult Communication / People
• Effective Crisis Communication
• Communication Channels
• 10 Easy Steps to Lead through a Crisis
• 14 ways to manage customer complaints
• 11 ways to deal with Criticism
• Have ‘RACI Model’ in Place
• Conduct ‘RAID’ and Check your ‘RADAR’