US $19.97

Crisis Communication and Management

——   Created by Prakash Prasad

Be in charge when life becomes tough.. 5 Real Case Studies, 25+ Lectures...

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Course
28
Lessons
58m
Lesson time
all
Skill levels

More about this course

Crisis is unexpected and unforeseen events. this is different from risk. its appearance is unknown and can create devastating impact. the impact last for a very very long period. Crisis management and crisis management planning can protect organizations against complete failure if (when) a catastrophic Crisis occurs.

Companies have lost Billions of Dollars due to lack of awareness and training on crisis management and crisis communication.

Cost of poor communication is approx. $37 Billion...

Source: Provokemedia

  1. Do you have a crisis plan?
  2. Do you have a message and communication team and channel ready?
  3. Do you have a company spokesperson?
  4. Do you have a plan to communicate with the stake holders, media, external agencies?
  5. Do you have a social media response team?
  6. Do you have a road map for response time?
  7. Do you know how to communicate in crisis?
  8. Do you have a sop and a flexible sop?
  9. Do you have the checklist for crisis management?

Do you have answers to these tough questions?  If no, Then probably this is for you.

What you'll learn:

  • What is a Crisis?
  • Case Studies of Crisis & Lesson Learned
  • Are you prepared to deal with crisis?
  • Different Types of Emotions
  • Classification of Crisis
  • The 6 Essence of Crisis
  • Crisis Cycle Identification
  • How do you identify (Crisis)?
  • Disaster management 
  • Crisis Management
  • Is Crisis Management Plan necessary?
  • Key Questions on Crisis
  • Steps in Crisis Management
  • The 5 Foundations of Crisis Management ‘MBA RL’
  • 23 Do’s and Don’ts: Response to Crisis
  • Crisis Team Formation
  • Crisis Management Plan (template)
  • Key Factors of Crisis Management
  • Emergency Checklist & Drill
  • Crisis Communication
  • 5 C’s of Crisis Communication
  • Stages of Crisis Communication
  • 10 Rules for Crisis Communication
  • Social Media Crisis Response Plan
  • Communication on Social Media
  • Handel Difficult Communication / People
  • Effective Crisis Communication
  • Communication Channels
  • 10 Easy Steps to Lead through a Crisis
  • 14 ways to manage customer complaints
  • 11 ways to deal with Criticism
  • Have ‘RACI Model’ in Place
  • Conduct ‘RAID’ and Check your ‘RADAR

28 Lessons

3 mins
crisis management crisis communication
free preview
4 mins
introduction to crisis management and case study i
free preview
2 mins
crisis mgt case study ii
2 mins
crisis mgt case study iii
2 mins
crisis mgt case study iv
2 mins
why there was crisis
2 mins
roart model of crisis
4 mins
emotions during crisis and types of crisis
2 mins
the 6 essense of crisis
3 mins
how to identify crisis
1 min
disaster management
6 mins
disaster management vs crisis management
1 min
the 5 foundations of crisis management
3 mins
23 dos and donts in response to crisis
2 mins
emergency drill and bcp
View more lessons +

Reviews

100% of 1 people enjoyed this course!

Elisa Gai liked this class and said...

Love it :)

About the instructor

Prakash Prasad
Prakash Prasad
  • 12 reviews
  • 12 courses

"Give a man a fish, and you will feed him for a day. Teach a man to fish, and you will feed him for lifetime". …

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Class benefits

  • Certificate of Completion
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  • 24/7 streaming access
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  • 58m of on-demand video
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