Crisis is unexpected and unforeseen events. this is different from risk. its appearance is unknown and can create devastating impact. the impact last for a very very long period. Crisis management and crisis management planning can protect organizations against complete failure if (when) a catastrophic Crisis occurs.
Companies have lost Billions of Dollars due to lack of awareness and training on crisis management and crisis communication.
Cost of poor communication is approx. $37 Billion...
- Do you have a crisis plan?
- Do you have a message and communication team and channel ready?
- Do you have a company spokesperson?
- Do you have a plan to communicate with the stake holders, media, external agencies?
- Do you have a social media response team?
- Do you have a road map for response time?
- Do you know how to communicate in crisis?
- Do you have a sop and a flexible sop?
- Do you have the checklist for crisis management?
Do you have answers to these tough questions? If no, Then probably this is for you.
What you'll learn:
- What is a Crisis?
- Case Studies of Crisis & Lesson Learned
- Are you prepared to deal with crisis?
- Different Types of Emotions
- Classification of Crisis
- The 6 Essence of Crisis
- Crisis Cycle Identification
- How do you identify (Crisis)?
- Disaster management
- Crisis Management
- Is Crisis Management Plan necessary?
- Key Questions on Crisis
- Steps in Crisis Management
- The 5 Foundations of Crisis Management ‘MBA RL’
- 23 Do’s and Don’ts: Response to Crisis
- Crisis Team Formation
- Crisis Management Plan (template)
- Key Factors of Crisis Management
- Emergency Checklist & Drill
- Crisis Communication
- 5 C’s of Crisis Communication
- Stages of Crisis Communication
- 10 Rules for Crisis Communication
- Social Media Crisis Response Plan
- Communication on Social Media
- Handel Difficult Communication / People
- Effective Crisis Communication
- Communication Channels
- 10 Easy Steps to Lead through a Crisis
- 14 ways to manage customer complaints
- 11 ways to deal with Criticism
- Have ‘RACI Model’ in Place
- Conduct ‘RAID’ and Check your ‘RADAR’