US $19.97

KPIs for SMEs

——   Created by Ross Maynard

Performance measures that work for small and medium-sized businesses

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1h 31m
Lesson time
Skill levels

More about this course

This course is aimed at managers, accountants and finance staff working in small and medium sized businesses.

There are many possible performance measures available to business managers – literally hundreds – and it can be difficult to select ones that are going to work for the business.

This course is designed to help. In it I present performance measures that work for small and medium sized businesses. The emphasis is on KPIs that are easy to measure, easy to understand and which provide valuable information about the performance of the business.

There are 28 KPIs presented in this course split into four areas of the business:

· customer focussed KPIs

· Employee focussed KPIs

· KPIs of operational performance

· KPIs of financial performance

As a manager of a small or medium-sized business, this course will help you to:

1. Understand which KPIs work best, and are simplest to implement, in a small or medium-sized business

2. Build a simple framework of KPIs that will present information on the performance of the most important aspects of the business

3. Establish a straightforward method of monitoring and reporting data that focuses attention on improvement

4. Interpret the results of the measures, and take action accordingly, while identifying and filtering out false alarms

5. Develop confidence in performance analysis and use it effectively in the management and improvement of the business

There are examples, and exercises, throughout the course to aid your learning

Thank you for your interest in this course. I hope you enjoy it

17 Lessons

4 mins
Introduction and Agenda
free preview
4 mins
Concepts in Performance Measurement
free preview
4 mins
Presenting Performance Data
3 mins
Introduction to Customer KPIs
10 mins
Customer KPIs Part 1
9 mins
Customer KPIs Part 2
2 mins
Part 1 Exercise
8 mins
Employee KPIs
2 mins
Part 2 Exercise
14 mins
Operational KPIs
2 mins
Part 3 Exercise
13 mins
Financial KPIs
2 mins
Part 4 Exercise
6 mins
Monitoring and Managing Performance
2 mins
Course Exercise
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About the instructor

Ross Maynard
Ross Maynard
  • 2 reviews
  • 24 courses

I am a Fellow of the Chartered Institute of Management Accountants specialising in process improvement. I have nearly 30 years experience in consultancy, facilitation and …

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Class benefits

  • Certificate of Completion
  • 30 day satisfaction guarantee
  • 24/7 streaming access
  • Direct teacher access
  • 1h 31m of on-demand video
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