US $19.97

Performance Measurement

——   Created by Ross Maynard

How to measure, manage and improve organisational performance

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Course
14
Lessons
1h 28m
Lesson time
all
Skill levels

More about this course

Performance measurement is the act of monitoring progress towards specified objectives. It has two main purposes:

1. To monitor progress towards goals

2. To guide improvement activity where performance is not meeting the goals

Performance measures are like the mileposts on the path towards our goals. They tell us how far we have come; how far we still have to go; and whether, indeed, we are going in the right direction.

But performance measurement is not easy. Choosing inappropriate measures can result in unintended consequences, with detrimental outcomes. At the same time, the outputs of many processes are intangible and difficult to measure.

The only solution is to take a structured approach to the design of performance measures that involves stakeholders, customers and users to clearly define agreed outcomes, and then measure performance against those outcomes.

This course provides a structure that you can use to develop a framework of performance measures throughout your organisation. The course also covers how to analyse and present performance data in order to reveal valuable information about the behaviour of the organisation’s processes and activities. And the course covers ways of engaging employees with the measures and working towards business improvement.

14 Lessons

2 mins
Agenda For This Course
free preview
12 mins
Why Do We Measure Performance
free preview
9 mins
Linking Performance Measures through the Organization
6 mins
Example Performance Measurement Linkage Chart
7 mins
What makes a good Measure?
12 mins
What makes a good Measure?
10 mins
Performance Data Example
4 mins
Strategies to Deal with Variation
5 mins
Embedding KPIs in an Organization
4 mins
Final Thoughts on Performance Measurement
8 mins
The Performance Measurement Exercise
2 mins
Performance measurement ss011 introduction to project
12 mins
Test your Understanding
1 min
Thank You

About the instructor

Ross Maynard
Ross Maynard
  • 2 reviews
  • 24 courses

I am a Fellow of the Chartered Institute of Management Accountants specialising in process improvement. I have nearly 30 years experience in consultancy, facilitation and …

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Class benefits

  • Certificate of Completion
  • 30 day satisfaction guarantee
  • 24/7 streaming access
  • Direct teacher access
  • 1h 28m of on-demand video
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