US $19.97

Winning Communication Skills for Telephone, Conference Calls

——   Created by Entrepreneur NOW, and TJ Walker

Use the Telephone Effectively! Avoid Phone Etiquette Blunders that Annoy Bosses and Clients

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1h 20m
Lesson time
Skill level

More about this course

Telephone skills in the workplace are essential for business success. Conference calls, client updates, Skype/Zoom video meetings, and even job interviews are all conducted through the help of telephones and smart phones. In a digital era filled with endless emails and social media posts, the live human voice remains a singular power.

Are you and members of your team using the telephone for maximum business success?

Do you have Baby Boomers in your organization who are afraid of Skype video and Apple FaceTime and are slow to text clients and customers who may be Millennials?

Do you have Millennials on your team who don't realize that Baby Boomers expect their calls answered and their voicemails returned?

This course is for anyone on your team who uses a telephone and for everyone who wants to increase their communications and business successes with customers, clients, prospects, colleagues, investors, and bosses.

What will students achieve or be able to do after taking this course?

  • Communicate effectively using the phone with clients, customers, colleagues and bosses
  • Avoid telephone blunders that strike others as rude and unprofessional
  • Speak effectively on business conference calls
  • Present confidently on Skype and FaceTime calls
  • Use the telephone effectively in all aspects of business life

Please note: this is a telephone communications skills course conducted by a real person who is speaking and demonstrating communication skills. If you are looking for a course with lots of animation, slides, special effects, slick edits, and robotic voices, this course is not for you.

26 Lessons

Setting Groundwork for Telephone Communication Success
2 mins
Quick Wins! Do THIS To Look and Sound Great on Skype Phone Calls
free preview
3 mins
Never Confuse Personal Phone Use with Business Telephone Use Again
free preview
3 mins
Why Your Phone is the Best Secret Business App Ever
free preview
8 mins
Planning Your Successful Phone Environment
2 mins
Final Preparation for Your Successful Phone Meetings
Can You Hear Me Now?
4 mins
Making Sure Your Phone Passes Your Friend Test
4 mins
Planning for Winning Conference Calls
8 mins
Look Prime Time Ready for Your Video Calls
3 mins
Placing Phone Calls Like the Consummate Professional
1 min
Always Knowing the Best Time to Call Clients and Prospects
3 mins
Now You will Never Wake Up a Client in the Middle of the Night
Answering and Talking on the Phone like a Pro
3 mins
Answering the Phone so Everybody Knows You are Ready for Business
View more lessons +

About the instructor

Entrepreneur NOW

Educating entrepreneurs on how to create, run and grow their businesses with highly curated video-based content, learning tools & live mentoring.

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Class benefits

  • Certificate of Completion
  • 30 day satisfaction guarantee
  • 24/7 streaming access
  • Direct teacher access
  • 1h 20m of on-demand video
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